City Beat Gilroy : Community Is Our Passion- Gilroy ’ s Commitment to Customer Service
By Rachelle Bedell , City of Gilroy
Nestled between rolling hills and the majestic redwoods , our vibrant City of Gilroy lies in the heart of California — a place where natural beauty and community spirit flourish side by side . Yet , it ’ s not just the scenic vistas and festive atmospheres that make Gilroy truly special . It ’ s also the City ’ s steadfast commitment to serving the heart of our community – the people . While we ’ re here to ensure that the water continues to flow , the lights stay on , and the streets remain clear , we ’ re also here to listen , assist , and engage .
The City of Gilroy welcomes the inquiries , comments , and questions of our community . Our dedicated team of city employees works relentlessly and is committed to providing timely responses , typically within a 48-hour window . Community is our passion , and your questions are important to us .
Contact Us By Phone
Contact Us through the Staff Directory
Contact Us through the Report a Concern
Contact Us
( 408 ) 846-0219
www . cityofgilroy . org
www . cityofgilroy . org
Contact Us by Phone
The world of municipal services is vast and can sometimes be difficult to navigate . If you find yourself uncertain of the department or individual you want to speak with , our City Hall Information Desk is ready to help . You can reach us at ( 408 ) 846-0219 . Our friendly staff is ready and waiting to assist . The Information Desk phone lines are open Monday to Thursday , from 8:30 AM – 4:30 PM . If , for any reason , your call is not immediately answered , please leave a message , and our team will promptly return your call .
Staff Directory
For those who have a department or specific teammate in mind , our online staff directory provides individual contact information . This accessible tool , found on our city website at www . cityofgilroy . org , allows you to locate email addresses and phone numbers with a simple search .
Report a Concern
We also understand that there are moments when you might have specific issues or suggestions to address . For this , our “ Report a Concern ” request tracker , also located on the city website , is the perfect platform . Select the relevant category and provide the necessary details . Our team will diligently review and respond to your request as soon as possible .
Gilroy thrives on the partnership between our team and our community . Every question , comment , or concern helps us to build a town that reflects the values and perspectives of its residents . We ’ re here to ensure that the lines of communication remain open , clear , and effective .
Thank you for being a pivotal part of our vibrant community . Whether it ’ s a simple question or a grand idea , we look forward to hearing from you . Because in Gilroy , every voice counts .
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