Hampton North America ' s # 1 Hotel
Gilroy ' s Hampton Inn Earns Top Honors
Gilroy ’ s Hampton Inn & Suites has earned top honors for customer service for the second quarter of 2023 . The award was announced on a companywide monthly brand call on Thursday , July 21 . The Service Impact Challenge Award is presented to Hampton hotels who rank highest in various categories throughout the company ’ s North America region , which encompasses over 2600 hotels spanning 4 continents . The Gilroy location , managed by Eric Gebhardt , was the first hotel in the region to win top honors in every category .
“ When we initiated the Service Impact Challenge to focus on customer service , we saw a companywide increase in quality . Eric and his team ’ s performance in service was off the charts ! We are proud to announce that the Hampton Inn & Suites Gilroy is the winner across all categories .” Stated Tom Melanson , Director of Brand Personality , on the call . He and other Hampton dignitaries will be visiting the hotel in the near future to celebrate with Eric and his team and present the award .
In the post-COVID era travel is exploding and people are excited to get out and get going . Hotel occupancies are rising , as are customer expectations . To ensure Hampton continues to deliver the best service experience in the industry , they launched the “ Service Challenge ” across the brand this year .
Melanson shared , “ Eric and his team went above and beyond to do the little things that make the big difference when it comes to providing a memorable experience . I am so proud of this team and the work that they do to take care of each other and our guests .” by Mike Sanchez
Eric Gebhardt has been in the hotel industry for over 30 years . He began construction on the hotel in South Gilroy in 2019 ., opening the doors in April 2022 . Active in the community for decades , Eric has served on the Visit Gilroy board , the Travel and Tourism board , the Gilroy Chamber of Commerce board , and in many other volunteer roles . Prior to the Hampton Inn , Eric managed the Hilton Garden Inn for 13 years . Congratulations to Eric and his team for this well-deserved award and recognition .
58 SUMMER 2023 gmhTODAY Magazine : Go . Make history ... gmhtoday . com